A single bad review on Justdial can tarnish your reputation and reduce new inquiries. Whether it’s malicious, fake, or violates the platform’s policies, understanding how to remove a review from Justdial is key to protecting your business profile.
In this comprehensive guide, we’ll break down:
- Justdial’s review policies
- How to flag inappropriate or fake reviews
- Legal and ethical approaches to getting content removed
- Tips to strengthen your reputation after cleanup
- Proactive strategies for review management
Why Justdial Reviews Matter
Justdial is one of India’s leading local search platforms. It’s heavily indexed by Google and features reviews on local service providers, making it a critical part of your reputation.
Impacts of Bad Reviews:
- Drops in local SEO visibility
- Reduced inquiries from potential customers
- Loss of trust and perceived credibility
- Long-term brand damage if not addressed promptly
- Decreased conversion rates from profile visitors
A business with strong reviews appears more credible and drives more local traffic, while one negative review—if left unmanaged—can dominate your brand perception online.
Justdial’s Review Policy Explained
Justdial allows users to review service providers with star ratings and comments. According to their Content Guidelines, reviews that fall under the following categories can be reported:
- Hate speech or offensive language
- Fake or promotional content
- Spam or irrelevant responses
- Duplicated posts
- Reviews posted in exchange for money or gifts
“Justdial reserves the right to remove content at its discretion if it violates its terms or is flagged by multiple users.”
Justdial also states that service providers cannot offer incentives in exchange for reviews—doing so could lead to review removal or account penalties.
Step-by-Step: How to Remove a Review from Justdial
Step 1: Identify the Review in Violation
Read the offending review and document:
- Reviewer name and time of post
- Screenshot of the content
- Which policy it appears to violate
- Impact the review has on your business (e.g., lost clients or drop in rating)
Step 2: Flag the Review on the Platform
- Locate the review on your Justdial business listing
- Click on the “Report Abuse” or “Flag” icon near the review
- Fill in the reason with specific policy breaches
- Attach screenshots or supporting information if prompted
A concise, respectful explanation with evidence increases your chances of successful removal.
Step 3: Email Justdial Support
If in-platform reporting doesn’t work or receives no response:
To: crm@justdial.com
Subject: Request to Remove Fake/Abusive Review
Body:
Include business name, listing link, reviewer name, and a clear explanation of the issue. Attach screenshots and evidence showing why the review violates policy.Step 4: Escalate With Legal Support (if needed)
If the review includes defamatory or false claims:
- Draft a legal notice through your attorney
- Reference India’s IT Act, Section 66A
- Include evidence of the damage to your business
- Submit to Justdial with a takedown request
This step is critical for repeated violations or high-profile slander cases.
Tips to Strengthen Your Justdial Profile After Removal
1. Respond Professionally to Negative Reviews
Show future customers that you are proactive and professional.
2. Encourage Verified Customers to Leave Honest Reviews
Build a legitimate, diverse review base by inviting feedback via:
- Follow-up SMS and email requests
- Review request cards in-store
- QR code signage linking to your Justdial profile
3. Update Business Info & Add Images
A complete profile boosts credibility and user engagement.
4. Monitor Regularly
Use monitoring tools or appoint a staff member to review new comments weekly.
5. Partner With Experts
Reputation experts can manage reviews, alert you to damaging content, and help with legal and ethical takedowns.
Advanced Strategies to Overcome Negative Reviews
A. Search Engine Optimization (SEO)
Publish optimized blog content, press releases, and social profiles to push down negative links in search engines.
B. PR and Media Outreach
Highlight positive milestones through trusted media to build new reputation assets.
C. Video Content Marketing
Post customer testimonials and business introductions on YouTube and link them to Justdial to improve trust.
D. Google Business Profile Optimization
A well-managed Google presence can outrank Justdial listings for branded search queries.
E. Review Aggregator Tools
Use tools like ReviewTrackers or Birdeye to manage multi-platform review flow efficiently.
Alternatives If Justdial Won’t Remove a Review
Legal Notice
A defamation notice can be sent if the content is false and malicious.
SEO Suppression
ORM experts create enough positive content to suppress negative results from appearing on the first page of search engines.
Online Reputation Management Services
Trusted providers like Optimize Up help with:
- Monitoring and flagging harmful reviews
- Coordinating removal efforts
- Developing long-term review generation strategies
Request a free ORM audit from Optimize Up to evaluate your Justdial review health.
Justdial Review Removal FAQ
Yes, if it violates platform guidelines or contains provable misinformation.
You can challenge it by providing evidence and submitting it to Justdial support.
It varies—review decisions usually take 5–15 business days. Legal claims may take longer.
Yes. Justdial listings are indexed by Google and can appear in brand-related search results.
Offset the impact by gaining more positive reviews and creating search-optimized business content.
Avoid emotional, aggressive language. Always respond factually, calmly, and professionally.
Anonymous reviews are subject to the same content rules. If in violation, they can be flagged and removed.
Yes, if you can prove malicious intent and reputational damage. Consult a local attorney.
MLA Citations:
“Online Review Management.” Optimize Up, www.optimizeup.com.
“Review Guidelines.” Justdial, www.justdial.com/cms/review-guidelines.
“Information Technology Act.” Ministry of Electronics & IT, Government of India, www.meity.gov.in/content/information-technology-act.
